The legal profession is renowned for its high demands, ethical standards, and the complex nature of the work undertaken by legal practitioners. In this article, we will explore the challenges faced by the legal profession, the concerns raised by the Solicitors Regulation Authority (SRA), and the subsequent impact of a negative working culture on Professional Indemnity Insurance (PII).

High Demands in the Legal Profession:

Legal professionals often find themselves grappling with demanding workloads, tight deadlines, and the responsibility of representing their clients effectively. The intricate nature of legal matters, coupled with the constant need to stay abreast of evolving laws, makes the legal profession inherently challenging.

SRA’s Concerns and Expectations:

The Solicitors Regulation Authority (SRA) plays a crucial role in overseeing the conduct of legal practitioners in England and Wales. In recent years, the SRA has expressed concerns about the impact of high demands on the well-being of legal professionals. The regulatory body has emphasised the importance of creating a positive working culture that prioritises the mental health and overall well-being of legal practitioners.

The SRA expects law firms to implement measures that promote a healthy work-life balance, support employee well-being, and foster a positive workplace culture. Failure to meet these expectations can result in regulatory action, impacting a firm’s reputation and potentially leading to increased scrutiny.

Impact on Professional Indemnity Insurance:

Professional Indemnity Insurance (PII) is a critical component for legal practitioners, providing financial protection in the event of professional negligence claims. A negative working culture within a law firm can significantly impact PII premiums and coverage.

Insurers assess the risk associated with a law firm when determining PII premiums. A negative working culture, marked by excessive stress, burnout, and poor mental health support, may increase the likelihood of errors or oversights, contributing to a higher risk of claims. Consequently, insurers may raise premiums or impose limitations on coverage to mitigate potential losses.

Fostering a Positive Working Culture:

To address SRA concerns and maintain favourable PII terms, law firms must prioritise creating a positive working culture. This involves implementing policies that support employee well-being, providing resources for stress management, and fostering an environment that encourages open communication.

How to evidence this to your Professional Indemnity Insurer:

Below is an excerpt from our conveyancing questionnaire tailored for law firms that could potentially face challenges regarding insurance eligibility or premium increases:

Do you have an ESG and staff wellness policy
How do you identify/manage fee earners with stress
How do you identify associated client case issues
What open door, pastoral or “safety valve” mechanisms are in place

For law firms, having robust policies and mechanisms related to Environmental, Social, and Governance (ESG) practices, staff wellness, stress management, and client care is crucial. Not only does it mitigate risks and ensure compliance, but it also fosters a positive work environment, enhances client satisfaction, and positively influences insurance eligibility and premium rates. Prioritizing these areas contributes to employee engagement, retention, and overall resilience in the legal industry


The legal profession’s high demands necessitate a proactive approach to address the concerns raised by the SRA. By prioritizing a positive working culture, law firms can not only enhance the well-being of their legal practitioners but also positively impact their Professional Indemnity Insurance. Ultimately, a healthy and supportive work environment is crucial for the sustained success of legal professionals and the reputation of the legal profession as a whole.

Submitted by Lisa Summerton

February 2024